Go Buses Reviews

On March 19 at 10:30 am I got into the bus. I was about to seat in the front seat and the driver start to screen in a poor manner “Hey go to another seat”. No explanation for why. I asked why and he kept screening that “another driver will be seating there”. Which makes sense. I asked the driver why he was screening me and he responded “send a complaint” which is what I am doing.
I do not deserve the poor verbal aggressive treatment.
He should kindly say to me I am sorry the front seats are reserved for the second driver.
Driver for bus 6781 the individual did not want to provide his name.
I hope this review helps the company to improve customer service and provide training on how employees should treat people respectfully.

Buses are always broken, u have to be there on time or else they are going to leave you but if there old bus breaks down not even a single apology from them. I almost got fire at my job because all passengers waited 40mins for the 92bus and everyone was pissed coz they all came early. This go bus needs to step up

Bus from Manhattan to Boston broke down in Seacaucus, NJ, at beginning of trip. Driver noticed some weird smoke coming from rear wheels, but dispatcher told him to leave anyway. Now waiting for about two hours on NJ Tnpk. for replacement bus. Academy/Go Buses are too old and not maintained. Better to use the train!

Inexpensive, clean and leaves on time from convenient locations...but a trip
I could drive myself in 4 hours just took an excruciating 6 hours..won't try this again.

I have taken the Go bus from Burlington to St. Catharines a few times (Sunday nights) and have had the same bus driver tonight. Just wanted to let him know he is so pleasant always says and does nice things for the passengers along the way. Always a pleasant ride.

Its been 3 years i am travelling by go bus because of my work. Everyday i have alteast two taps in Go bus. Today as usual i was coming back from my work and i tapped my card in 41 Hamilton go bus at Richmond Hill center (departing at 5:00PM)and sat on my seat. Driver came to me saying i have senior card( i am 22 years). Why are u using senior card and using the discount on fare when u r not suppose to. I just could not figure out what is happening i am trying to tell him there could be a misunderstanding i have adult pass but he just did not let me say anything and every other passenger is staring at me i was soo embarrassed. He told me to get off and buy a ticket i told him ill get another bus i was on a situation where i cannot think of anything else i was almost crying and i got off. Afterwards i checked my app and it clearly says adult. This just did not came to my mind because i was just not in that state of mind. Then after 5 min i got in another bus and asked him to check for me if card says adult pass when i tap. HE SAID NO IT IS ADULT PASS. I cannot believe that the previous driver did not even bothered to check and make sure before he just decided to come for me putting wrong allegations on me. Card Details jass
Adult
Funds
Passes
Activity
Info
NICKNAME
jass
EDIT
CARD LANGUAGE
English
FARE TYPE
Adult
FARE TYPE EXPIRY
CARD NUMBER
312401 1191 3098 000

Today bus 40, 01/21/2023 10:33 am. on time from. square one to Richmond hill Center. I jump on the bus saying please to the bus driver To wait for a few seconds my daughter is already running from the wash room. But he says No and you coming or not I need to leave now… I can see my daughter running but seem the bus driver choose to ignore me.
As soon as I jump out the bus he closed door and move. So we need to wait for another 30 minutes. So inconsiderate bus lane are not busy not so many passengers

Very bad very unreliable
They manipulate with the prices
Agents do lie

I put one because I didn’t find 0
Last time go bus however I was using aero always and you can check by my number
For sorry I booked a ticket with bus less than aero because of the time
And the service is very bad the chair infront of me sleeping on my leges and the chair in back of me refused to move my chair back
And no body from the staff solved this issue
Really last time go bus

Your Go transit drivers should get a dose of karma. They went on strike today cause they don't think they are getting paid enough

Shame on their strike.Thanks to their greedy behavior, the rest of us won't be able to get to work. Meanwhile the rest of us make $15 an hour which is far less than these guys make. The rest of us work 2 part time jobs to make ends meet. One of my part time jobs is in Burlington and the other in Niagara Falls. We don't get regular train service here only buses. So basically due to the strike, I can't get to work. How are we supposed to pay our bills then eh?

It's ridiculous. What a bunch of donkeys

Better than aircoach.
Booked a bus from Cork to Dublin for 9.30am. Before leaving my house I realised I left my passport at work which would take me a little less than 2 hours to retrieve and cause me to miss my bus. Was able to amend my bus ticket at 7.47am to a bus at 10.30am which meant I could get my passport back and make it on time to the bus without stress.
Aircoach would have made me buy a new ticket and refuse the time change. Will never use aircoach again for this reason alone. Bus ticket was also cheaper than Aircoach.

Gobus does a fraud when you cancel the ticket.
They refund you as credit of loyalty points without the fee they charge. And loyalty points "As a reminder, loyalty points may be redeemed for the value of a full purchase only.". As they put fee on top of ticket price so you will never be able to use the loyalty points. Hence your money is gone. I do not see any option to redeem today.

I went from Cambridge to New York City on new year's eave. Going down, the driver was driving way too aggressively, too fast and too close to other cars. I imagine the drivers run on a tight schedule, but this was just ridiculous.

Going back on new year's day, however, we had another driver, who was very different. He drove calmer and kept his distance, which made the trip much more enjoyable.

I used this bus from the park at meikle wartle to the inverurie town hall on Saturday afternoon at 1.50 on the 13th of August the driver was pleasant polite and friendly its a great service with lovely staff

Had the most courteous, informative, and overall wonderful experience due solely to the driver of my GO bus. His name was Enrique (not sure of spelling) and I made a note of the bus number because he was so fabulous. The bus # from the Pearson airport to Hamilton was 2538. He should be acknowledged for excellent service! He was so informative and helpful to everyone. Really made the last leg of my journey comfortable.